Privacy Policy

1. Who we are

RENOVA Contractors LLC ("RENOVA," "we," "us," or "our") provides home remodeling services and operates the website (the "Site"). This Privacy Policy explains how we collect, use, and share information in connection with the Site and our lead/communication forms.

2. Information we collect

• Information you provide: for example, first name, last name, phone, email, and message when you use contact forms, "Let's talk," saved-items requests, or project-related tools.
• Project and catalog details: if you add items to a project or request a quote, we may receive the product selections, project details, and preferences you choose to include in a submission.
• Device and log data: we may process IP address, approximate location (such as city/country as provided by network headers), user agent, and the page URL/referrer associated with a form submission to prevent fraud and understand context.
• Cookies, similar technologies, and local storage: we use cookies/technologies for site operation, optional analytics, and optional marketing, as described in our Cookie Policy. We may also store data in your browser's local storage (for example, saved product selections and project boards) to improve on-site experience; this data remains on your device until cleared.

3. How we use information

• To respond to inquiries, provide estimates, and deliver services you request.
• To operate, secure, and improve the Site and user experience.
• To measure site performance, analytics, and (if enabled) advertising effectiveness.
• To comply with law, enforce our terms, and protect rights, safety, and security.

4. How we share information

We may share information with the following types of service providers and partners, subject to our agreements:

• Website hosting and infrastructure: for example, Vercel (site hosting) and related infrastructure used to run the Site.
• Email delivery: for example, Resend, for delivering lead notification emails to our team.
• Analytics and measurement (optional): for example, Google Tag Manager / Google Analytics and Vercel analytics where enabled.
• Marketing technologies (optional): for example, Meta (Facebook) Pixel, where enabled.

We do not sell your personal information for money. However, some advertising/ measurement technologies can constitute a "sale," "sharing," or "targeted advertising" use under U.S. state privacy laws, depending on how a technology is configured. We provide controls in our Cookie Policy to opt out of non-essential marketing/analytics where applicable, and you may have additional opt-out rights described below.

5. U.S. state privacy rights (including California)

Depending on where you live, you may have rights to access, delete, correct, or opt out of certain processing (including "sharing" and targeted advertising in some states). If you are a California resident, you may have rights under the CCPA/CPRA, including:

• The right to know what personal information we collect, use, and disclose.
• The right to request deletion of personal information, subject to exceptions.
• The right to correct inaccurate personal information, where applicable.
• The right to opt out of "sharing" and certain sales (including certain advertising cookies/pixels) where applicable.

You can submit privacy requests by emailing sales@renova.contractors and including enough detail for us to verify and respond. We do not discriminatory price or service solely because you exercise privacy rights, where prohibited by law.

6. Data retention

We keep information only as long as needed for the purposes above, to comply with law, and to resolve disputes. Lead emails and related business records are retained for as long as reasonably necessary to operate the business, unless a longer period is required by law.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission over the Internet is 100% secure.

8. Children

The Site is not directed to children under 16, and we do not knowingly collect their personal information.

9. Third-party links

The Site may link to third-party sites. We are not responsible for their content or privacy practices.

10. Changes

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date above.

11. Contact us

Questions about this Privacy Policy:

• Email: sales@renova.contractors
• Phone: (206) 255-2708

Cookie preferences: use Your Privacy Choices in the site footer, and see our Cookie Policy.